Please reach out directly to the Safe Travels support team. Their contact information is below:

Safe Travels Digital Platform Technical Assistance:

You may submit a request online to the Safe Travels Service Desk:
SUBMIT A REQUEST

Safe Travels Digital Platform Technical Service Desk (10 a.m. to 10 p.m. HST): 1-855-599-0888
Calls outside of working hours will go to voicemail and be returned the next business day.