To cancel testing/request a refund, please follow the cancellation steps below through your LumiSight account:

  1. Log in to your account at
  2. Click on 'Get COVID-19 Testing' link
  3. In the Registration tab, select the registration you wish you cancel 
  4. Click the 'Request Cancellation' button and enter the information requested

* Please note, there is a $20.00 non-refundable administrative fee that will be deducted from your refund amount and please allow up to seven (7) business days for processing.


Your refund will go back to the original form of payment along with an email confirmation/receipt sent to the email used during the initial transaction.